Great gift idea great value

These are the best donuts I have ever had in my life! The perfect amount of Nutella!

After placing an order as a gift for metro delivery with 2 days in advance. I contacted Customer Service around midday on the day of delivery as I’d had notification in regards to delivery update. At the 1:30pm I was updated with an estimate delivery time of 4:45-6:45pm.
I immediately contacted the customer service team to inform them that this was a gift to be delivered to a business address and that this late delivery time means that the recipient will not receive it due to being too late.
The first response I received was delayed and followed by at least 7 emails back and forth… the delivery was made at 5pm.

I understand that delivery options are challenging. However the delivery address is less than 5km from a store a delivery time of 5pm is poor and the customer service offered to resolve the issue in real time was also poor.

The recipient obviously had left work for the day and did not receive the order as predicted… to add to the poor experience the balloon added to order was semi deflated and already dropping.

In trying to reach a resolution I was told that yes the delivery was not an ideal time however it’s unfair to the people who have made the donuts and delivered them to expect the order to be remade.

As a result of my complaint I was offered a voucher for being inconvenienced. To add insult to injury the value of voucher was less than half the original order value, meaning to get the same order made and delivered I would have to spend more money.

All in all an experience that has not left a sweet taste… very disappointed.

Amazing, very happy with the presentation and donuts where delicious will be ordered all my gift again

The doughnuts were delightful!