Free delivery for orders over $120*

FAQ

Ordering is easy! Once you have selected the box you would like, add it to your cart. You'll see all the add-on options available pop up in a window. 

Once you are ready to checkout, go to your cart and select your delivery method and dispatch date. You'll then be able to add a personalised message and enter your delivery details.

We process your order as soon as it is placed, so we cannot guarantee any changes. However, give us a call or email us at: hello@goldelucks.com.au to discuss. 

We need at least 48 hours notice for any changes. Please note that there may be an admin fee to re-route or make changes to your order.

Of course! We have spent months perfecting each box. We can only discuss customisation for orders over 10 boxes. Email us at: hello@goldelucks.com.au

We accept orders up till 3 months in advance - you can select your delivery and dispatch date at check out. 

Melbourne orders:

You have until 12PM to place an order for same day delivery and 8PM for next day delivery. 

Rest of Australia:

Cut-off for same day dispatch is 12pm and 8PM for next day dispatch. 

*Please note that orders may be closed earlier if we are sold out of delivery slots. 

*Please note that orders placed after cut-off timings will be missed. If you'd like to place an order after the cut-off time, please chat with us via live chat to ensure your order is placed.

If you need to order multiple boxes, you can contact us at hello@goldelucks.com.au and we can assist you putting one order through.

Melbourne: 

We deliver to most Melbourne metro suburbs. There are a few that are not included in our delivery area and will need to be delivered with one of our national product range. 

Rest of Australia: 

Our national product range is available to deliver nationwide, even regional towns. When you checkout, select 'Rest of Australia' delivery and select your date. 

If you've left your gift to the last minute, we've got your back. 

Melbourne orders:

We offer same day delivery from Monday-Saturday if you order before 12pm. Payments made after 12pm might be missed, please contact us on live chat to ensure your order is placed.

Rest of Australia: 

As we're based in Melbourne, we're not able to offer same day delivery outside of Melbourne metro but we do offer same day dispatch if you place your order on the website before 12pm. Please note that this option might not be available if we are sold out earlier.

Melbourne orders:

As we are based in Melbourne, we will bake, pack and deliver your order on the day you select at checkout. 

Rest of Australia:

We will dispatch your order on the day you select at checkout - this is not the arrival date. Please note that deliveries to metro suburbs are typically next business day and regional areas can take 1-3 business days. 

As of October 6, we have received advice from our courier that deliveries to Western Australia is experiencing delays. Delivery to WA is 1-3 business days.

Rest assured that all the products in our national range are packed air tight and have longer shelf life than our Melbourne only products.

Melbourne orders:

You've got it easy! We're based in Melbourne so we bake, pack and deliver your order on the day you select at checkout. 

Rest of Australia:

We will dispatch your order on the day you select at checkout - this is not the arrival date

Please note that deliveries to metro suburbs are typically next business day and regional areas can take 1-3 business days. 

We're unable to promise or guarantee a delivery date as we use external couriers to fulfil our orders outside of Melbourne.

If you want to find out the best date to dispatch your order, you can check on StarTrack's 'Calculate transit time' tool.

Enter the following details to get an ETA: 

Sender's Location: Patterson Lakes Receiver's Location: Your delivery suburb Select Service: Fixed Price Premium Calculate from: Arrival Date Date: Enter the date you want it to arrive on

*Note: We only dispatch orders Monday - Thursday as our couriers do not process deliveries over the weekend. 

Melbourne orders: 

It is $12.95 but there are exceptions to some suburbs that are a bit more due to the distance of the delivery from our bakery. Your delivery cost will be calculated at checkout. 

Rest of Australia:

We can deliver to anywhere in Australia for a flat rate of $15

Melbourne orders:

If the recipient isn’t at home, a few things will happen:

The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to so. If there is nowhere safe to leave the box e.g. apartment concierge / reception not accepting deliveries, the box will be marked for return. Please note that not all boxes can be returned back to us as we work with external couriers and they charge a fee to return the box and therefore a remake or re-delivery fee may apply if you require a new delivery. 

Rest of Australia:

Your delivery will be left at a safe place if no one is able to sign for it. If there is nowhere safe to leave the delivery, your order will be taken to the nearest post office for collection.

In the rare event that your complete order was not received, please send us a photo or video of what was received to hello@goldelucks.com.au so that we can help investigate for you.

Orders can be cancelled prior to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded. Cancellation of order incurs a $20.00 administrative fee regardless of box value. Money will be refunded less this fee. If cancellation notice is received at less than 48 hour notice - cancellation is void.

A cancellation notice must be placed in email to hello@goldelucks.com.au

We recommend eating our products on the day you receive them.

We have a wide range of donuts, which range from cronuts, donuts, yeast-raised donuts and cake-based donuts.

Cronuts: Wheat, flour, sugar, vegetable oil, wheat gluten, iodized salt, L-ascorbic acid (E300), enzyme (amylase), thiamine, folic acid, butter, milk

Donuts (vegan): Wheat, flour, sugar, vegetable oil, wheat gluten, iodized salt, L-ascorbic acid (E300), enzyme (amylase), thiamine, folic acid.

Yeast-raised donuts: Wheat flour (thiamine, niacin), vegetable shortening (emulsifiers 471, 477), antioxidant 307, sugar, skim milk powder, dextrose, salt, raising agents 500, 341, 450, emulsifiers (471, 481), soy flour, whole egg powder, what fiber, guar gum (412) food enzyme 1104.

Our dough is halal but some toppings such as Tim Tams are not halal. Please reach out to us on hello@goldelucks.com.au if you need further clarification.

*Please Note That The Above Does Not Include The Toppings And Fillings We Use In Our Donuts. Check In-Store About Specific Donuts And Their Allergens.

Yes we are! We'll be taking a break on Christmas day but will still be operating every other day. All Melbourne deliveries will be sent out as per normal.

Our couriers unfortunately aren't operating from 25-28 December so we wouldn't be able to dispatch any orders outside of Melbourne.

Yes we are! We’ll be delivering gifts till 24th December for Melbourne deliveries, and dispatching boxes out till 20th December for orders outside of Melbourne. Please note that the date you select for orders outside of Melbourne is your date of dispatch. Please allow a few days for delivery. Orders within Melbourne will arrive on the date you select.  

Deliveries outside of Melbourne are usually overnight, but might take 3-5 business days to arrive if our couriers experience delays. Our products are baked fresh and shrink wrapped to extend its shelf life so that when it arrives at your recipient’s door, it’d be as fresh as it left us!

We'll be taking a short break for Christmas but our trading hours remain the same on days we're open. Our stores will be closed on these dates:

Goldelucks Croydon South: Closed 25/12 - 09/01

Goldelucks Eastland: Closed 25/12

Goldelucks Patterson Lakes: Closed 25/12 - 09/01

We are still delivering in Melbourne everyday except for Christmas Day.

You certainly can! We offer special discounts for orders of more than 5 boxes. Customisations including edible logo discs, custom branded messages, and branded syringes are also available for you to send out the most personal gift box.

Send us an email at hello@goldelucks.com.au for any corporate enquiries and we'll get back to you as soon as we can!

Our national products are baked fresh and shrink wrapped to extend it's shelf life. Store the box in the fridge and warm up the baked goods and your gift box will taste as good as they were when they came out of our oven!

Melbourne orders:

We are taking orders within Melbourne till 24 December. You will be able to choose your delivery date up till 24 December but place your orders early to ensure we bake enough goodies for you and your loved ones! We’ll pack and deliver your order on the day you select.  

Rest of Australia:

We recommend placing an order before 20 December, to be dispatched latest by 20 December. The date you select is your date of dispatch, not the date of delivery so dispatching by 20 December ensures you’ll get your gift box by Christmas day. Deliveries outside of Melbourne are usually overnight, but might take 3-5 business days to arrive if our couriers experience delays. Our products are baked fresh and shrink wrapped to extend its shelf life so that when it arrives at your recipient’s door, it’d be as fresh as it left us!

These are our recommended latest dates of dispatch per state:

Northern Territory: 15 Dec

Western Australia: 17 Dec

Rest of Australia: 20 Dec

For more information, check out our courier's delivery information here:

https://startrack.com.au/logistics-and-freight/festive-season-freight